IT Lifecycle Services Powered by the TIDAL Platform
TIDAL delivers centralized, secure, and scalable IT lifecycle services through a single pane of glass—bringing together visibility, governance, and operational coordination across enterprise environments.
Powered by GMI, TIDAL supports organizations with consistent, lifecycle-driven services that reduce complexity, improve accountability, and enable confident scaling.
Service Areas
TIDAL supports six core service areas that work together to deliver end-to-end IT lifecycle management:
Service Desk
Centralized end-user support that provides consistent issue resolution, lifecycle awareness, and operational coordination across distributed teams and devices.
Security (SOC)
Lifecycle-aligned security visibility that supports monitoring, governance, and incident response across the IT environment.
Networking (NOC)
Operational insight and support for connected devices and environments, enabling stability, performance, and uptime across enterprise networks.
Managed Compliance
Lifecycle-driven visibility that supports compliance readiness, policy enforcement, and audit alignment across regulated environments.
Asset Management
End-to-end asset lifecycle visibility—from procurement through secure retirement—supporting accurate inventory, ownership tracking, and lifecycle planning.
Procurement
Structured intake of new devices and technology assets, ensuring standardized onboarding and consistent lifecycle entry.
How TIDAL Supports the IT Lifecycle
TIDAL centralizes lifecycle intelligence across all supported services, enabling organizations to manage IT environments with clarity and control. Its lifecycle support encompasses device staging and kitting, hot spare management for rapid replacement, lifecycle status and refresh planning, patch and update visibility, inventory accuracy and ownership tracking, warranty and RMA coordination, secure end-of-life processing, and procurement support as needs evolve.
This unified approach reduces fragmentation and enables predictable, scalable operations.
Platform-Enabled Service Delivery
TIDAL provides the visibility and lifecycle intelligence.
GMI delivers the operational execution.
Together, they enable service delivery that is:
Consistent across locations and teams
Scalable as environments grow
Governed by lifecycle data rather than disconnected tools
Aligned with security and compliance requirements
Who TIDAL Services Are For
TIDAL services are designed for organizations that need centralized lifecycle control without unnecessary complexity, including:
Enterprises with distributed or hybrid workforces
Public sector organizations with large device fleets
Regulated industries requiring compliance visibility
Teams seeking to reduce vendor sprawl and manual processes
Ready for a deep dive?
Learn how TIDAL services can simplify your IT lifecycle while improving visibility and operational confidence.