A Unified Platform for IT Lifecycle Visibility

TIDAL™ is a centralized IT lifecycle platform that provides organizations with a single pane of glass into their technology environment. It brings together lifecycle visibility, operational insight, and governance across devices, services, and support functions.

Designed for enterprise and public sector environments, TIDAL helps organizations reduce fragmentation, improve accuracy, and manage IT operations with greater consistency and control.

What the TIDAL Platform Delivers 

  • Centralized Lifecycle Visibility

    TIDAL consolidates lifecycle data across procurement, deployment, support, compliance, and end-of-life activities, enabling teams to understand the current state of their environment at any point in time. 

  • Single Pane of Glass

    Through the TIDAL Portal, organizations gain a unified view of lifecycle activity, device status, and operational insights—without relying on disconnected tools or manual reporting.

  • Lifecycle Intelligence

    TIDAL provides insight into lifecycle status, usage patterns, support history, and refresh planning, helping teams make informed decisions and anticipate future needs.

  • Flexible and Scalable Architecture

    The platform is designed to support diverse device fleets and evolving IT environments, scaling as organizational needs grow without requiring a rip-and-replace approach.

    • One platform for centralized IT lifecycle visibility 

    • One price model that supports predictable, scalable use 

    • One portal for lifecycle insight and operational awareness 

    • Vendor-agnostic design that adapts to existing IT ecosystems 

    • Platform-first approach with optional operational services delivered by GMI 

  • TIDAL supports lifecycle management across the full IT journey, including: 

    • Device onboarding and lifecycle entry 

    • Inventory and ownership tracking 

    • Lifecycle status and refresh planning 

    • Warranty and RMA coordination 

    • Patch and update visibility 

    • Secure end-of-life processing 

    This lifecycle-driven approach enables organizations to maintain control, reduce risk, and support long-term operational planning. 

  • TIDAL provides the platform and lifecycle visibility. 
    GMI delivers the operational execution. 

    Organizations may choose to pair the TIDAL platform with GMI-delivered services such as Service Desk, Security (SOC), Networking (NOC), Managed Compliance, Asset Management, and Procurement support. These services are enabled by TIDAL but are not required to use the platform. 

  • The TIDAL platform is designed for organizations that require: 

    • Centralized visibility across large or distributed environments 

    • Lifecycle-driven governance and compliance readiness 

    • Scalable operations without increasing internal complexity 

    • Reliable insight to support planning and decision-making 

Explore how the TIDAL platform can provide clarity and control across your IT lifecycle.

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