ONE PLATFORM. A SINGLE PANE OF GLASS.
Centralized, secure, and scalable IT lifecycle management in a single pane of glass.
TIDAL™ is the unified IT lifecycle platform that brings visibility, governance, and operational coordination into one place — enabling GMI™ to deliver consistent and scalable technology services across the enterprise.
What is Tidal?
TIDAL is GMI’s enterprise lifecycle platform that centralizes procurement, deployment, support, governance, and end-of-life data into a single pane of glass.
It provides the visibility organizations need to support accurate planning, improve operational efficiency, and maintain lifecycle consistency at scale.
The TIDAL Portal is the secure interface where customers access lifecycle insights and activity.
the Tidal solution
TIDAL supports six core solution areas that together create a connected, lifecycle-driven IT environment:
Service Desk
Centralized support for end users and technology operations.
Security (SOC)
Lifecycle visibility that strengthens security posture and supports governance.
Networking (NOC)
Operational insight into connected devices and distributed environments.
Managed Compliance
Lifecycle-aligned visibility that supports policy enforcement and compliance readiness.
Asset Management
End-to-end lifecycle tracking from procurement through secure retirement.
Procurement
Structured device intake with standardized, trackable lifecycle entry.
Platform Overview
TIDAL provides a centralized operational view of all lifecycle activity.
It reduces fragmentation, improves accuracy, and enables organizations to manage IT environments with greater predictability and control.
While TIDAL delivers the visibility, GMI operational teams perform the hands-on work that supports the lifecycle — including staging, deployment, replacement, and device retirement.
Platform Capabilities
-
Simple
Rapid onboarding with immediate lifecycle visibility.
-
Secure
Built with strong cloud security principles and role-based access controls.
-
Intelligent
Provides actionable insights across device health, lifecycle status, support history, and usage trends.
-
Agnostic & Flexible
Designed to operate across diverse fleets and IT ecosystems, supporting integration with commonly used identity, ITSM, MDM, and workflow systems.
Lifecycle Management
TIDAL centralizes the full IT lifecycle by handling the staging and kitting of new devices, maintaining hot spares for rapid replacement, tracking end-of-life and refresh cycles, keeping devices updated with patches and security updates, maintaining accurate inventory and ownership records, managing warranty repairs and RMAs, ensuring secure end-of-life disposal, and supporting the procurement of new devices as needed.
This unified lifecycle view allows organizations to streamline operations and improve continuity.
TIDAL + GMI Service Ecosystem
TIDAL provides the visibility foundation.
GMI provides the operational execution.
Together, they unify:
Service Desk
Security (SOC)
Networking (NOC)
Managed Compliance
Asset Management
Procurement
This alignment enables organizations to scale technology operations with consistency and confidence.
